Many are facing lengthy delays on the telephone to HMRC which has now launched a trial text system to answer basic questions as it struggles to cope with demand with the self-assessment deadline looming.
Whitley Stimpson Director Owen Kyffin said:
“This is an extremely stressful time of year for many as they struggle to sort out their annual return in time for the January 31 deadline. HMRC is facing huge demand and while this new text service will help with basic information such as how to reset a password, anyone wanting more significant help will still face a long wait. An accountant can help by completing and submitting the form on your behalf, ensuring there are no errors and telling you how much tax to pay. They will also be able to answer queries which individuals would otherwise have to direct at HMRC.”
HMRC has faced criticism with the Public Accounts Committee of MPs recently giving it three months to improve its poor record of dealing with taxpayers’ queries.
Many callers have been forced to wait more than an hour to get through on the telephone while some have been cut off before they receive a response.
The new text service directs callers to HMRC’s online service, but serious doubts remain over whether the situation will improve significantly.
“Using an accountant will remove the stress and help avoid unnecessary fines caused by late tax returns.”
For further information or assistance, contact Owen Kyffin.